From Professional Builder Magazine ...

• Solving Spec-Home Customer Satisfaction August 2011
• Voice of the Consumer November 2010
• Customer Service - More Than Numbers February 2010
• Customers Want More Than a Great House September 2009
• Charter Homes takes Customer Service to a "Special" Level October 2010
• How to Out-Behave the Competition September 2010
• Don't Delay Key Decisions December 2010

  From Builder Magazine...

• The Four Oxen and the Lion By Charlie Scott
• Basic Instincts August 2009

  From Builder Design Center ...

• Production home like a Custom Home? By Charlie Scott
• It's TIME to Start Thinking like a DONKEY By Charlie Scott