From Professional Builder Magazine ...
Solving Spec-Home Customer Satisfaction
August 2011
Voice of the Consumer
November 2010
Customer Service -
More Than Numbers
February 2010
Customers Want
More Than a Great House
September 2009
Charter Homes takes Customer Service to a "Special" Level
October 2010
How to
Out-Behave
the Competition
September 2010
Don't Delay Key Decisions
December 2010
From Builder Magazine...
The Four Oxen and the Lion
By Charlie Scott
Basic Instincts
August 2009
From Builder Design Center ...
Production home like a Custom Home?
By Charlie Scott
It's TIME to Start Thinking like a DONKEY
By Charlie Scott