The key to giving you an accurate picture of what your customer really thing about your product and processes is a set of Customer Satisfaction Surveys. Our surveys for homebuilders are extensive, soliciting customer ratings across the 17 functional areas of homebuilding.
We're also unique because we solicit handwritten responses on every Woodland OBrien and Associates, Woodland O'Brien and Scott Survey. We read, analyze and summarize each and every handwritten comment the customer has taken the time to express. It's time-consuming study for us too, and it yields a treasure-house of information with each customer statement giving us the "why" behind many of their ratings.